Delivery Information for Exercise.co.uk
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Delivery Information

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Delivery is one of the most important aspects of customer experience when purchasing online so we have taken great care and attention into offering a flexible range of delivery options and ensuring that all orders to the UK Mainland are delivered completely free or charge with most been eligible for express delivery too. You can find a full breakdown of the options we have available below.

Express Delivery Options

Free express working day delivery is offered on all orders (except large 2-Man items) within the UK Mainland.

Orders received by 2pm (weekdays only) are dispatched the same day.

Orders received after 2pm on Fridays, Weekends and Bank Holidays are dispatched next working day.

Free delivery also applies to the Grampian & Highland regions but please allow 2-3 working days for delivery.

For timed deliveries (e.g pre-1pm, pre-9:30am) an additional charge will be added which will be stated on the inidividual product listing, timed deliveries are only avaiable for orders to the UK Mainland exc Scottish Highlands.

Important Note for charged deliveries: If you have selected a delivery option with an additional charge but would like to purchase multiple items please only select the charged option for one product and select the available free delivery option for the remaining products and all items will still qualify for the paid delivery option.

Due to the variation of products we offer we use a range of different couriers to delivery our products however all of our couriers (excluding 2-man) are only insured to deliver your order to the outside of the property. They are unable to take any products upstairs or downstairs or inside the property itself, this is important to flat owners as the couriers will only be able to deliver to the ground floor of the premises.

Large Item Delivery Options

We provide a free 2-man delivery service on all of our larger item purchases such as treadmills, cross trainers etc... however it will take approximately 3-5 working days. Our 2-man delivery team will pre-book a delivery date that's convenient for you. On the day of delivery the 2-man team will contact you 1-hour before estimated arrival. Your order will be delivered to your room of choice (access permitting). 2-Man Delivery is available for all orders with the UK but not for European international deliveries.

Weekend Delivery Options

We have Saturday delivery options available for all of our orders to the UK Mainland however an additional charge wil be applied which is stated on each individual product listing. 

Timed Saturday deliveries are available (e.g pre-1pm, pre-9:30am) on our smaller and average sized items for an additional charge.

For smaller and average 1-man items please order before 2pm Friday prior to the Saturday you would like delivery to take place.

For larger 2-man items please order before 2pm Wednesday prior to the Saturday you would like delivery to take place.

Important Note for charged deliveries: If you have selected a Saturday delivery option with an additional charge but would like to purchase multiple items please only select the charged Saturday option for one product and select the available free delivery option for the remaining products and all items will still qualify for the paid Saturday delivery option.

Off UK Mainland and European Deliveries

We have charged delivery options available on each product listing for deliveries to Northern Ireland, Rep. of Ireland, Isle of Man, Channel Islands, Scottish Islands and a fixed rate for all European countries (exc may apply), please see the table below for the rates depending on the size of the item.

 

Small Post Size Item

Average Size Courier Item

Large 2-Man Courier Item

Northern Ireland

Free

(2-3 Days)

£14.99

(3-5 Days)

£25.00

(5-7 Days)

Rep of. Ireland, Isle of Man,

Scottish & Channel Islands 

£14.99

(7-10 Days)

£14.99

(7-10 Days)

£39.99

(7-10 Days)

European Delivery

£14.99

(7-10 Days)

£14.99

(7-10 Days)

£49.99

(7-10 Days)

 

 

 

 

 

 

 

 

 

Missed Deliveries

If you miss your delivery our couriers will leave a calling card for you to contact them directly and arrange another delivery date on a working day that is convenient. If you would like a specific delivery date please let us know and we can ensure that your order is delivered on the requested date. If you wish to cancel a delivery before your order has arrived please let us know and we can arrange for your order to be returned back to us, please note we can only refund your account once the product has arrived back into our warehouse.

 

Frequently Asked Delivery Questions


Q. Will you send an order confirmation?

A. We'll send you an order confirmation letter via e-mail. It includes your order number, and confirms the delivery information you provided during the order process. We will also send an invoice attached to the product.

 

Q. How much do you charge for Delivery?

A. All orders to the UK Mainland are free of charge but additional charges will apply for off shore deliveries.

 

Q. Can you ship to alternative address?

A. Yes we can however proof of billing address in the form of a utility bill must be emailed to us so we can ship to an alternative address.

 

Q. Do you offer extra delivery options?

A. Yes we offer a standard 1 man delivery (free of charge) as standard, 2-man delivery, timed deliveries and a Saturday delivery service, additional charges may apply which will be stated on each individual product listing.

 

Q. How long will it take to receive my order?

A. We aim to deliver your order within 1 working day if you order before 3pm (Subject to the product being in stock and location). For more information on our shipping times/locations please visit our delivery page or email sales@exercise.co.uk.

 

Q. Which courier do you use?

A. Due to the large variation in products we use several couriers depending on the size of the item which are: Royal Mail, ParcelForce, UK Mail, UPS, and Arrow XL.

 

Q. Do you ship overseas?

A. Yes, we can ship overseas, please see the individual product listing for details or alternatively please email sales@exercise.co.uk or call 0345 1666 200 quote the product you are enquiring about with your full address details. (Inc Name, Country, City Postal/Zip code).

 

Please don’t hesitate to contact us if you have any special delivery requirements. Our sales and customer service team will be happy to assist.

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