Due to dimensions and weights the majority of our goods are despatched direct from the manufacturer/supplier normally within 48 hours of an order being processed. Currently our average time for delivery of goods is 3 to 7 working days, although in the case of the larger, heavier items this could be 10-14 days. If you have not received your goods within 14 days of your order acknowledgement, and EFL has not contacted you regarding any delay, please contact our customer services department by e-mail to service@exercise.co.uk or by telephone on (00 44) 01977 662333.