If goods are found to have been damaged in transit then they may be returned and a replacement, if available, will be despatched. If no replacement is available then monies will be refunded in full. EFL must be informed within 10 days by either e-mail to lossordamage@exercise.co.uk or by telephone on 01977 662333 with confirmation in writing thereafter. It is in your own interests to check the delivery immediately and notify EFL of any problems.