Customer Services ::-:: Terms & Conditions ::-::Exercise, Fitness and Leisure

Terms & Conditions

Payment Options:
EFL offers a wide variety of payment options, including major credit and debit cards and cheque. If you are not happy about sending your card details over the Internet to our secure web server you can place your order over the phone, by fax, post your card details to us or forward a cheque for the full amount. Customers who place orders from outside the UK will be notified of the carriage costs prior to order processing.
Privacy Policy :
EFL operates a privacy policy in respect of customers and prospective customers personal details.
Information required for completion of a transaction is:
Customer Name and Address
Contact Phone number(s) and e-mail address
Delivery Address (if different)
Details concerning payment ie credit card, cheque, bankers draft
NB These details are kept secure and are not passed to any other third party other than to a financial institution during the normal order processes
Guarantees:
All manufacturers normal guarantees apply.
Supply of Goods :
It may be, that due to circumstances beyond their control, EFL are not able to guarantee the supply of goods. The acknowledgement generated to a customer at the time an order is placed is confirmation only of the details given by the customer and is not an acceptance of the order. Prices may change at any time or goods may not currently be available. Should this be the case EFL will contact the customer by e-mail, fax or telephone within 5 working days to apprise them of the situation and give them the option to cancel? As our goods are delivered direct from the manufacturer/distributor there may be instances where we process an order but find that the goods are not available. Should this occur the customer will be contacted immediately to resolve the matter. EFL apologises in advance should such action be necessary.
Quality of Goods/Fitness for Purpose:
EFL makes every effort to ensure that the product advertised on their site is of a high quality. We are governed by the manufacturer’s ability to provide the quality of product EFL expects its customers to receive. There are times when this may be beyond our control. Where goods received are found not to be of merchantable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent otherwise we will refund your monies in full. All the details, dimensions and usage of the product shown on this web site has been supplied to EFL by the manufacturers/suppliers. Should there be any discrepancies we apologise.
Returns Procedures and refunds:
Under the Consumer Protection (Distance Selling) Regulations 2000 a customer is entitled to cancel and/or arrange return of the goods ordered up to and within 7 days after receipt of said goods subject to certain conditions. This does not include goods that have been specifically made or altered to suit the customers own requirements. Notice of cancellation must be given in writing within the specified time limit. EFL will accept this notice by fax or e-mail. A telephone message does not qualify as proper notice. Prior to collection of the goods it is the customer’s responsibility to ensure their safe keeping and retention of quality. Any collection will be made at the earliest possible time by arrangement with the customer within a 30 day period after notice is received. EFL is entitled to levy a return charge to cover the carriage cost of the goods. This will be determined and notified to the customer by e-mail, and is dependent upon the size and weight of the goods to be returned. Where goods become faulty within the manufacturers period of guarantee and the fault is not due to mishandling by the user, action will be taken to repair or replace the item in accordance with that manufacturer’s warranty. Goods to be returned after the 7 day period above or those that are not faulty, can only be done so with the agreement of EFL who reserve the right, in all cases, to make a restocking charge of 30% + VAT. This in no way affects your statutory rights.
Delivery Times:
Due to dimensions and weights the majority of our goods are despatched direct from the manufacturer/supplier normally within 48 hours of an order being processed. Currently our average time for delivery of goods is 3 to 7 working days, although in the case of the larger, heavier items this could be 10-14 days. If you have not received your goods within 14 days of your order acknowledgement, and EFL has not contacted you regarding any delay, please contact our customer services department by e-mail to info@exercise.co.uk or by telephone on (00 44) 01977 662333.
Guaranteed Delivery:
Every effort will be made to deliver your order at a time mutually agreeable however we are dependent upon the supplier's carriers for this time limit. Occasionally the suppliers carriers may, due to circumstances beyond their control, fail to honour the delivery requirements placed upon them and as such EFL can accept no liability for any problem or inconvenience this may cause. EFL will do all in their power to prevent this happening and apologise in advance should this situation arise.
VAT:
Value Added Tax at the current rate is included in the prices shown
Delivery Methods & Charges:
Home equipment products.
Most of our prices are inclusive of delivery charges to the UK mainland with the exception of Northern Ireland, Isle of Man and the Islands and Highlands of Scotland, where in some cases an additional charge may be applicable. In the case of larger items there may also be an additional charge due to the size and type of carriers required to move the product. Customers will be notified of this prior to despatch of their order.

Professional and Disabled products are all EXCLUSIVE of delivery and will be shown on the pre-checkout screen.

Export. All export orders are subject to a carriage charge which will be quoted prior to your order being processed.

Loose Weights. As our loose weights are delivered direct from the manufacturer/supplier the cost of delivery will be chargeable as follows: A minimum order carriage charge of £11.75 is applicable to all loose weight items. If the total weight of the order exceeds the 15 kilos minimum there will be an additional charge of 35p per kilo. Zonal surcharges also apply as follows:
Zone 2 = £ 3.75
Zone 3 = £ 14.75
Zone 4 = £ 25.00
We reserve the right to amend these charges at anytime if there is an increase in the charge made by the supplier/manufacturer to ourselves.
Loss or damage:
If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full. EFL must be informed within 10 days of receipt by either e-mail to info@exercise.co.uk or by telephone on 01977 662333 with confirmation in writing there-after. It is in your own interests to check the delivery immediately and notify EFL of any problems.
Data Protection Act:
The information requested on this site may be used by EFL to confirm, update and enhance our customer records. In order to assess a persons credit rating and identity, where required, we may carry out a check with a credit reference agency, who will maintain a record of such enquiry. Details of account performance and/or your status may be disclosed to Credit reference agencies where it may be accessed by other financial institutions to assess assessment of any applications for credit you or members of your household may make to them. Where applicable your personal details may be passed to or used by insurance providers who may use it for underwriting, processing claims handling and fraud prevention, which could include passing details to other insurers. Information may also be disclosed and used for fraud detection purposes. In terms of the Data Protection Act you are entitled to a copy of all your personal data held by us on computer on payment of a small fee.
Title:
Title of goods does not pass to the purchaser until the goods are paid for in full. The responsibility and risk in the Goods shall pass to the buyer at the point of delivery and EFL shall have no responsibility in respect of the safety of the goods thereafter. EFL does not normally offer any goods on a sale or return basis other than as stated in the Consumer Protection (Distance Selling) Regulations 2000.
At the point where you confirm and request the purchase by pressing the 'send order' button you will be transferred to a 'SSL' secure sockets server. Any details that are received by this server will be encrypted by 1028 bit technology before being e-mailed to EFL. You will know when you are sending secure information as the top bar in your browser will read "https: the 's' standing for secure. Your browser may also indicate this by showing an unbroken key or locked padlock in the bottom corner. No details are passed to any third party other than is involved with the normal order processing system.

Liability:
Your Statutory Rights are not affected or restricted by anything in this paragraph. Whilst exercise is good for you, an exercise programme should always be agreed with your doctor or other suitably qualified person before commencing any exercise on any of our equipment or with any of our products. You should never commence using any of the products purchased from our site without first thoroughly reading and fully understanding the manufacturers instructions. Equipment must at all times be used only in accordance with those instructions.

Law:
All contracts by EFL for the sale of the goods shall be deemed in all respects to be contracts made, performed and contracted according to English Law.

Receipt of any query or complaint will be acknowledged by e-mail within 5 working days. Customers will be kept informed of our progress whilst dealing with any such matter and it will be resolved no later than 30 days after receipt of said complaint or query. Our support staff can be contacted by e-mailing support@exercise.co.uk