Contact Us

Our tagline is #FINDYOURFEELGOOD, that is why we are always on standby to answer any query you have to help you find your feel good.

Because we want to make sure you find your feel good, we have made sure there are multiple ways to contact us:

*Please get in touch through ONLY ONE contact channel as contacting us through multiple channels for the same query may cause further delays in response and also makes it difficult for our team to make sure your query is being dealt with efficiently. opening times are:

Monday - 9am - 4:30pm
Tuesday - 9am - 4:30pm
Wednesday - 9am - 4:30pm
Thursday - 9am - 4:30pm
Friday - 9am - 4:30pm
Saturday - CLOSED
Sunday - CLOSED

We believe rest time is just as important as workout time, that is why the team have the weekend to rest and recover to be fresh and prepared to help answer your queries Monday - Friday.

Before you contact us have you checked our our Help and Information section?

  • Delivery Information: This is the section you will need if you have a question about delivery options, how your order would be delivered or Excluded Postcodes
  • Returns: Here you will find our T&Cs for returning your order to us.
  • Finance: Terms & Conditions for applying for Klarna finance, the products which finance apply to and the key points to be aware of.
  • FAQs: Here is a list of the most popular customer queries we have received.

If you was not able to find the answer to your query from the above links, please check below the best ways to contact us.

What Information Do I Need On hand?

To ensure the team can answer your query as quickly as possible while providing you with enough information to answer your query. Be sure to have your Order Number to hand or include it in all written communication; this will allow us to find the order you have a query about while allowing us to keep track if a different member of the exercise team picks up your query. Your order number will begin with 0000, but providing as much information as possible will make finding your order as easy as possible.

Live Chat

No matter what your goal is, the team are always on hand to help. The live chat icon will appear in the bottom right-hand corner of your screen, and when you want to ask a question, we will be here to help you out. Even if you ask a question during the weekend, our Live Chat system will keep your query and notify the team first thing Monday morning to get straight back to you and help you find your feel good.

This way we can point you in the right direction for someone to deal with your query!

Social Media

Did you know we have a Facebook, Instagram and Twitter page? While we update with product information, delivery updates, delays and much more, our dedicated social media marketing team also updates our social media pages to ensure that you are getting the most up to date information.

You may be thinking "why should I have a look at your social pages"? While we provide updates about, our marketing team announce new products, products that are coming back in stock and how many are available while also sharing customer base success stories of how they have found their feed good.

Here are just some of the topics our marketing team post on our social media channels:

  • Learn Articles
  • Product availability
  • The best way to reach your goal
  • Suitability of the product for your requirements


If you would like to contact our customer service team regarding your order, please email

Before sending your email, please include your order number within the subject line of your email. Within the body of your email, please include your:

  • Full Name
  • Postcode
  • Order Number
  • Product/s Name

Providing this information within your email will help ensure our customer service team can quickly find your order on our system and answer your query a lot more efficiently.

If you are sending an email regarding parts for your order, please visit: and complete the form at the bottom of the webpage. Completing this form will ensure your part query will be directed to the correct team member to handle and answer your query.

Phone Number:

If you have an urgent enquiry about your order, you can reach our customer service team on the below number:
01482 212 098

To ensure our customer service can answer your query as quickly as possible, please have the below information at hand ready to provide to our customer team:

  • Full Name
  • Postcode
  • Order Number
  • Product/s Name

Head Office & European Warehouse

Pure-Tec Ltd t/a
Britannia Road
DN14 6ET
Company Registration No. 3042924
Registered in England
VAT no. GB64739370