How to Get in Touch

Our tagline is #FINDYOURFEELGOOD, that is why we are always on standby to answer any query you have to help you find your feel good.

*Please get in touch through ONLY ONE contact channel as contacting us through multiple channels for the same query may cause further delays in response and also makes it difficult for our team to make sure your query is being dealt with efficiently. opening times are:

Monday - 9am - 4:30pm
Tuesday - 9am - 4:30pm
Wednesday - 9am - 4:30pm
Thursday - 9am - 4:30pm
Friday - 9am - 4:30pm
Saturday - CLOSED
Sunday - CLOSED

Before you contact us have you checked out our Help and Information section?

  • Delivery Information: Use this section if you have a question about delivery options, how your order would be delivered or Excluded Postcodes
  • Returns: Here you will find our T&Cs for returning your order to us.
  • Finance: Terms & Conditions for applying for Omni Capital finance (Deko is the finance provider) - Key points to read before applying for finance.
  • FAQs: Here is a list of the most popular customer queries we have received.

If you were not able to find the answer to your query from the above links, please check below the best ways to contact us.


You contact our customer service team regarding your order, please email

Before sending your email, please include your order number within the subject line. Within the body of your email, please include your:

  • Full Name
  • Postcode
  • Order Number - should begin with 0000
  • Product/s Name

Providing this information within your email will help ensure our customer service team can quickly find your order on our system and answer your query a lot more efficiently.

If you are sending an email regarding parts for your order, please visit: and complete the form at the bottom of the webpage. Completing this form will ensure your part query will be directed to the correct team member to handle and answer your query.

Phone Number:

You can reach our customer service team on the below number: 01482 212 098

To ensure our customer service can answer your query as quickly as possible, please have the below information at hand ready to provide to our customer team:

  • Full Name
  • Postcode
  • Order Number - should begin with 0000
  • Product/s Name

Head Office Address & European Warehouse:

Pure-Tec Ltd t/a
Britannia Road
DN14 6ET

Company Registration No. 3042924
Registered in England
VAT no. GB64739370

Live Chat:

No matter what your goal is, the team are always on hand to help. The live chat icon will appear in the bottom right-hand corner of your screen Even if you ask a question during the weekend, our Live Chat system will keep your query and notify the team first thing Monday morning to get straight back to you.

This way we can point you in the right direction for someone to deal with your query!

Social Media:

We have Facebook, Instagram and Twitter pages. Our dedicated social media marketing team update our social media pages to ensure that customers are getting the most up to date information.

Here are just some of the topics our marketing team posts on our social media channels:

  • Learn Articles
  • Product availability
  • The best way to reach your goal
  • Suitability of the product for your requirements