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Returns & Customer Support


We'd like every single customer to he more than happy with any product they buy from us but unfortunately this isn't always the case and we understand that returning an order should be just as easy as receiving one, so here's how we go about it, you can take your order out of the box build it up and try it and we'll still happily accept to bring the product back but all we ask is that it's dismantled and placed back into it's original packaging. We can then arrange for one of our selected couriers to collect your order on a day that suits you best and we'll refund nothing less than the absolute full amount when it arrives back to our warehouse.

How to return an order

So here's a little breakdown to illustrate how we make the whole returns process simple, hassle free and easy:


Returns Information

Please email for a returns authorization number and to arrange a suitable collection date via our courier collections service.

We will process a refund within 5-10 days of your order arriving back to us.

Items under 1kg must be sent back to us via 2nd Class Royal Mail Recorded service with the purchase invoice stating whether a return or exchange is required. We will credit you back for the full postage amount. Please also contact us for a returns authorization number prior to dispatch.

For health & safety reasons we are unable to accept returns on food supplement products.


In the event that an exchange is required for the same product due to a product defect we will arrange for the collection of your faulty product and the new replacement to take place on the same day.

We may use different couriers for the collection and delivery so we cannot guarantee the collection and delivery will take place at the same time with the same driver.

If you would like to exchange a product for a different item please follow the returns procedure above and proceed to place a new order on our website at your own convenience.

Product Warranties / Guarantees

All new goods on our website come with a minimum 12 months guarantee that covers replacement parts and product faults. Many items sold on our site have extended guarantees such as 2 years parts / labour and lifetime frame which are offered by the manufacturer, please each individual product listing for the full warranty breakdown offered.

Unless specifically stated that a product has a commercial or light commercial warranty in the product listing the product is only designed for use in a domestic home environment, should the product be placed into a commercial environment such as a hotel, gym... then any warranty in place will be void.

Ex-display and catalogue return items come with a 6 months parts guarantee.

Part Requests, Product Faults and Service Enquiries

Should an item be received with a missing or damaged minor part, or a part has broken on your product within the warranty period we will arrange for replacement parts to be dispatched from either our warehouse or the manufacturer immediately. Please contact our parts Department on 0345 1666 200 or email with your order details at the hand.

To expedite replacement parts and to ensure the correct parts are dispatched please provide us with the corresponding part number which will be located towards the back of the assembly manual that you require if possible.

If a product has a fault that cannot be resolved with a replacement part we may then arrange for an engineer to be dispatched if possible and warranty permitting to your address to fix the issue on-site. If no resolution has been made by this point we can then exchange your product for the same product or a similar alternative if unavailable as long as your are under warranty.

In the unlikely event that your order is lost or damaged during transit we will arrange for a replacement item to be dispatched immediately to your address, all deliveries are fully insured by our courier network.

Useful Parts, Service, Warranty Contact Information

Marcy, Apex, Iron Grip, Inspire, Bruce Lee (Benchmark Fitness Solutions) Tel: 01777 712 627
Horizon, Vision, Johnson (Johnson Health Tech Ltd) Tel: 01782 644 900
Keys Fitness (Pure-Tec Ltd) Tel: 0345 1666 200
E-Range (Pure-Tec Ltd) Tel: 0345 1666 200
BH Fitness (BH UK) Tel: 0844 335 3988
Kettler (Kettler GB) Tel: 01527 591 901
Tunturi, Bremshey (Benchmark Fitness Solutions) Tel: 01777 712 627
PureFitness & Sports, exercise (Pure-Tec Ltd) Tel: 0845 45 999 75
Pro-Form, Weider, Nordic Track (Icon Health & Fitness) Tel: 0845 7089 009
Adidas, Reebok, Golds Gym (RFE UK) Tel: 0871 474 2614
Infiniti (Pure-Tec Ltd) Tel: 0345 1666 200
Everlast (Pure-Tec Ltd)Tel: 0345 1666 200

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