Terms and Conditions

These Terms and Conditions apply to all orders for products placed with us over the exercise.co.uk website. Please read them carefully before ordering products from us. Nothing in these Terms and Conditions affects the statutory rights of consumers.

1. Acceptance of Your Order

We, Pure-Tec Limited trading as Exercise.co.uk, must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to refuse your order or to restrict the number of products you may order. We will not usually take any money from the credit/debit account which you provide details of in respect of your order until we have accepted your order. We will send you an email to acknowledge your order. This email does not mean that we have accepted your order. We will indicate acceptance of your order by telling you through a confirmation of dispatch email. Our acceptance of your order creates a binding contract between us.

2. Prices

Our prices are available over the telephone and are set out in our website (www.exercise.co.uk) and other literature. All prices are in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Our VAT number is GB647393702.

Prices remain in force until we tell you over the telephone that they have changed or until we publish new prices on our website or in our literature. Delivery charges may apply and will be communicated to you before completion of your order. These are added to your order and are dependent on the delivery address you have supplied and the number of products you have ordered.

Whilst we try to ensure that all prices on our website, in our literature and given over the telephone are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered, we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we have taken from you.

3. Images and Description

All images and descriptive matter contained in our website or other literature are for the sole purpose of giving an approximate idea of the products described.

The products are only suitable for the purposes described by us: you are responsible for deciding whether a product is suitable for your purposes and for the manner in which you use it.

4. Copyright and Trade Marks Notice

The copyright in the design, text, graphics, selection and arrangement of this web site and its pages belongs absolutely to Pure-Tec Limited or its content and technology providers. You may reproduce and print off parts of this web site only for the purpose of selecting and beginning the order process for our products or as learning material. All other use is prohibited without our prior written consent.

The trade marks, logos and service marks (collectively "the Trade Marks") displayed on our website and in our literature (whether registered or unregistered) are and shall remain the property of their respective owners. Nothing contained in our website or literature shall be construed as granting any licence or right to use any Trade Mark displayed in our website or literature without the prior written consent of the relevant Trade Mark owner. Your misuse or infringement of any of the Trade Marks displayed in our website or literature is strictly prohibited.

5. Availability

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you and credit the price and the delivery charges of the unavailable products to your credit/debit card or send you a bank transfer for the amount to be refunded within 30 days of your order unless you agree to a longer period.

6. Delivery

Our aim is to deliver your order within 5-7 working days but please allow 28 days for your order to be delivered. We will deliver products ordered by you to the address you provide to us. You will not become the owner of the products until they have been delivered to you, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.

7. Right of Cancellation

The United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you wish to cancel your order please write to us at Pure-Tec Ltd t/a Exercise.co.uk, Britannia Road, Goole, DN14 6ET, United Kingdom or email us at service@exercise.co.uk.

8. Returns Policy

We operate a 14 day return policy, which is applied to most of the products sold on exercise.co.uk. If you would to view our return policy please click here.

To return a product please first contact us on 0345 1666 200, email solutions@exercise.co.uk or write to us at Pure-Tec Ltd t/a Exercise.co.uk, Britannia Road, Goole, DN14 6ET, United Kingdom. You must provide us with the original invoice, despatch note or other proof of purchase as well as the product in it's original packaging.

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

9. Warranty and After-Sales Services

All products bought from us online, telephone, email or post are guaranteed against defects in materials and workmanship for 12 months from the date of purchase. The steel frames of all static exercise equipment sold by us are guaranteed against defects in materials and workmanship for a minimum 5 years from the date of purchase.

If within the warranty period after having the opportunity to inspect the product we are satisfied that it is faulty as a result of a defect in materials or workmanship you may return the product to us for an exchange or refund of the price of the product. You must provide us with the original invoice, dispatch note or other proof of purchase. If we supply a replacement product this warranty shall apply to the replacement product for the balance of the warranty period for the original product.

This warranty does not apply where the defect is due to the product not being cared for in an appropriate manner or the product has been otherwise modified, misused, neglected or wilfully or accidentally damaged. This warranty is not transferable to a new owner of the product.

In the event that the product you ordered requires a spare part in the future which is not covered by this warranty, or falls outside the warranty period, we may be able to provide the necessary spare part on a chargeable basis.

10. Competition Rule

Must be over 18 to enter.

We reserve the right to use any images entered into our competitions for promotional use without any fee being payable.

UK residents only can enter.

You can enter as many times as you wish.

The prize will be advertised in each social media post.

Winner will be contacted via social media privately after winning.

We reserve the right to substitute a prize of equal or greater value should circumstances outside of our control make this necessary and prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part.

We reserve the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.

The winner has 14 days from announcement to respond. If a response is not received, a different winner will be drawn.

We reserve the right to eliminate or disqualify any entries or entrants we regard as being in breach of these terms and conditions or the spirit of the Promotion. Those who try to deceive the entry process and/or entry instructions will be disqualified and any promotion will be re-drawn.

Entry into the Promotion is at the entrant’s sole risk. To the extent permitted by law, neither the Promoter nor Supplier accepts any responsibility for any damage, liabilities, or claims (whether in contract, tort or otherwise) caused by entrants or any third parties arising out of or in connection with the Promotion and/or accepting a prize.

Data Protection: Any personal information that entrants share with the Promoter will be kept secure and only used in line with these terms and conditions unless the entrant has opted into future marketing from the Promoter and/or the Supplier. By entering the promotion, entrants agree that their information may be used by the Promoter to administer the promotion and winners consent to giving their name for the winners’ list.

The decisions of the Promoter are final and binding in all matters relating to the Promotion and no correspondence will be entered into.

WEEE (Waste Electrical and Electronic Equipment) Regulations

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites. The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility of contributing to the re-use, recycling and other forms of recovery of WEEE under these Regulations and at exercise.co.uk we are playing our part.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

What can you do?


If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc. who would be very happy to have the use of your old equipment.

In addition there are organisations that will reuse and repair electrical and electronic equipment, and some even run "cash for recycling" schemes.


If your old equipment is no longer useful, please recycle it.

Alternatively, as a distributor and retailer we are committed to reducing the amount of WEEE that goes in to land fill. We are doing our bit for the environment by offering free take-back on a like for like basis when you purchase a new piece of equipment from us. This means if you buy a new rowing machine from us, you can return your old rowing machine to us and we will arrange appropriate disposal of the old machine. We do not charge for the disposal of your old machine, but there is a fee for the transportation of the product back to our facility. This must be arranged with us at the time of order, so if you would like to do this please call us on 0345 1666 200 for details of where to deliver your old machine.

10. Hero's Discount

We offer our 7% hero discount through the services of https://www.bluelightcard.co.uk/. Only Blue Light Card holders are applicable for the 7% Heros discount.

Under the terms and conditions of https://www.bluelightcard.co.uk/ the following services are available fopr the Hero's discount:

  • 4x4 Response
  •  Ambulance Service
  •  Blood Bikes
  •  Border Force
  •  British Army
  •  Cave Rescue
  •  Community First Responders
  •  Fire Service
  •  Highways England Traffic Officer
  •  HM Armed Forces Veterans
  •  HM Coastguard
  •  HM Prison Service
  •  Immigration Enforcement
  •  Lowland Search and Rescue
  •  MoD Fire Service
  •  MoD Police
  •  Mountain Rescue
  •  NHS
  •  Police
  •  Red Cross
  •  Reserve Armed Forces
  •  RNLI
  •  Royal Air Force
  •  Royal Marines
  •  Royal Navy
  •  Search and Rescue
  •  Second Line Responders
  •  Social Care Workers
  •  St Andrews Ambulance
  •  St John Ambulance
  •  UK Visas and Immigration

If you would like to read the Blue Light Card term and conditions please click here.

Exercise.co.uk has the right to refuse the use of the 7% heroes discount if it is suspected the discount is been misused. The Heroes discount can not be used in congestion with any other offers and can not be used with products which are on sale at the time of the discount been used.