Delivery Information

Free Delivery to UK Mainland. No Minimum Spend.

Please note, we only deal with customers and orders in the UK and we do not ship overseas. If you are looking to order or need help with your order in the USA, please visit MarcyPro directly.

Free 1-Man Express Delivery

We ship every small and medium sized product on a 5-7 working day free delivery option. Deliveries take place Monday – Friday only. Please see weekend deliveries for chargeable options. *Applies to UK Mainland orders only.

Free Large Item Delivery

All large items (see list of products) still ship for free, but they take a little longer to arrive. Our large items include:

  • Multi gyms
  • Smith machines
  • Heavy power racks
  • Heavyweight benches
  • Treadmills
  • Heavy cross trainers
  • Heavy exercise bikes
  • Heavy rowing machines

The following delivery services are available:

Large Item Pallet Delivery

  • Your order will arrive within 5-7 working days on a fully secured pallet
  • The couriers will contact you to book in a delivery date that suits you
  • The delivery will be to the kerbside of your property only
  • The driver will not be able to remove your order from the pallet
  • We have found this to be our most secure delivery option for large items

CURRENTLY UNAVAILABLE: Large Item 2-Man Delivery for £29.99

  • White glove home delivery service
  • Your order will arrive within 10-14 working days
  • The couriers will contact you to book in a delivery date that suits you
  • A 3-hour delivery slot will be provided
  • You will receive a call 30 minutes before delivery
  • Your order can be brought into any room of your choice
  • Shoe covers, and dust sheets are used by the drivers

Deliveries take place Monday – Friday only. Please see weekend deliveries for chargeable options. *Applies to UK Mainland orders only.

Tracking My Order

If you want to track your order, please check your despatch email for the courier and tracking number and use the relevant link below.

Please note, if your order is showing as 'deleted' on Palletways, your order has been passed to Palletforce. You can message us on live chat for updates if needed.

Northern Ireland, Republic of Ireland, Isle of Man, Channel and Scottish Islands

We can ship to offshore UK locations for an additional delivery charge. This includes all pallet delivery items, such as multi gyms, Smith machines and weight sets.

Large Item Pallet Delivery 70kg+: Up to £94.99 | 7-10 Working Days

If you have any questions, please use our live chat.


We are unable to offer an installation service, but our products come with clear step-by-step assembly guides to help you through the process. We are more than happy to help and support you should you struggle with any elements of the assembly. Just get in touch.

Missed Deliveries

Don't panic! If you miss your delivery, our couriers should have left a calling card. If they haven’t, get in touch with us and we’ll happily re-schedule your delivery.

VAT Exemption

All the prices listed on the website include VAT. If you live in Jersey or the Channel Islands, we are not able to take the VAT off the price before purchase.  All VAT can be claimed back after purchase; we will create an invoice and send the invoice to you through email to make claiming your VAT back as simple as possible.

Excluded Postcodes:

Please note, the postcodes below are not included in Mainland UK and are subject to delivery charges:

BT, HS, IM, IV, KA, KW, ZE, PA20, PA42, PA41, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH41, PH42, PH43, PH44, PH49, PH50, TR22, TR21, TR23, TR24, TR25, JE

Specific Date or Timed Deliveries

If you need your order delivering on a specific date Monday – Friday please let us know. We will try to schedule this with the couriers. Unfortunately, we cannot offer timed deliveries right now.

Please visit our FAQs for any further information on delivery or get in touch with us.