Delivery Information

Free Delivery to UK Mainland. No Minimum Spend.

Please note that we only deal with customers and orders in the UK and do not ship overseas. If you are looking to order or need help with your order in the USA, please visit MarcyPro directly.

Free 1-Man Express Delivery

We ship every small and medium-sized product on a 5-7 working day free delivery option. Deliveries take place Monday – Friday only. *Applies to UK Mainland orders only.

Free Large Item Delivery

All large items (see list of products) still ship for free (excluding non-mainland locations), but they take a little longer to arrive. Our large items include:

  • Multi gyms
  • Smith machines
  • Heavy power racks
  • Heavyweight benches
  • Treadmills
  • Heavy cross trainers
  • Heavy exercise bikes
  • Heavy rowing machines

For free large item delivery:

  • Your order will arrive within 5-7 working days on a fully secured pallet
  • The couriers will contact you to book in a delivery date that suits you
  • The delivery will be to the kerbside of your property only
  • The driver will not be able to remove your order from the pallet
  • We have found this to be our most secure delivery option for large items

Large Item Delivery & Installation

We now offer free delivery and installation on all of our Inspire Home Gyms, Functional Trainers and Smith Cages ONLY (excluding the Inspire BL1 Body Lift Home Gym). For this:

  • Once you have placed your order, you will be contacted by our customer services team as a home installation survey will need to be completed before the product is installed.
  • Due to health and safety reasons we are unable to arrange delivery and installation without a completed survey.  Failure to complete this may result in a delay of your order.
  • Once the completed survey has been received you will be contact by our third party installation company who will arrange a suitable time for delivery and installation.
  • We aim to complete this process with 10 – 15 working days.

Deliveries take place Monday – Friday only. *Applies to UK Mainland orders only. Any installs that fall outside of this criterion can be quoted on a case-by-case basis. Please contact us for more information.

Tracking My Order

If you want to track your order, please check your despatch email for the courier and tracking number and use the relevant link below.

Please note, if your order is showing as 'deleted' on Palletways, your order has been passed to Palletforce. You can message us on live chat for updates if needed.

Northern Ireland Delivery

We can ship to offshore UK locations for an additional delivery charge. This includes all pallet delivery items, such as multi gyms, Smith machines and weight sets.

Large Item Pallet Delivery 70kg+: £75 | 7-10 Working Days

If you have any questions, please use our live chat.

Missed Deliveries

Don't panic! If you miss your delivery, our couriers should have left a calling card. If they haven’t, get in touch with us and we’ll happily re-schedule your delivery.

VAT Exemption

All the prices listed on the website include VAT. If you live in Jersey or the Channel Islands, we are not able to take the VAT off the price of purchase. 

Excluded Postcodes:

Please note, the postcodes below are not included in Mainland UK and are either subject to additional delivery charges or currently unavailable for delivery:

BT, HS, IM, IV, KA, KW, ZE, PA20, PA42, PA41, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH41, PH42, PH43, PH44, PH49, PH50, TR22, TR21, TR23, TR24, TR25, JE

Specific Date or Timed Deliveries

If you need your order delivered on a specific date Monday – Friday please let us know. We will try to schedule this with the couriers. Unfortunately, we cannot offer timed deliveries right now.

Please visit our FAQs for any further information on delivery or get in touch with us.