Delivery Information

Free Delivery to UK Mainland. On Everything. No Minimum Spend.

Yep, no catch, it’s as you read it. You want to keep active right? We want to make that as easy as possible, so part of our mission to helping everyone live active lifestyles is ensuring delivery is as pain free as we can make it, here are the details.

Please note we only deal with customers and orders in the UK and do not ship overseas.

If you are looking to order or need help with your order in the USA, please visit MarcyPro directly.

Free 1-Man Express Delivery

We want you to have your order pronto! We ship every single small to medium size product on a 5-7 working day free delivery option. 

*Applies to UK Mainland orders only

*Deliveries take place Monday – Friday only – see weekend deliveries for chargeable options

Free Large Item Delivery

We’d love to ship our large items quicker, we believe it’s our duty to make sure it gets their safety first though. All large items (see list of products) still ship for free but it will take a little longer to arrive.

We class large items as:

Multi gyms, smith machines, heavy power racks, heavyweight benches, treadmills, heavy cross trainers, heavy exercise bikes, heavy rowing machines.

The following two delivery services are available:

Large Item Pallet Delivery

  • Your order will arrive within 5-7 working days on a fully secured pallet
  • The couriers will contact you to book in a delivery date that suits you
  • The delivery will be to the kerbside of your property only
  • The driver will not be able to remove your order from the pallet
  • We have found this to be our most secure delivery option for large items

Large Item 2-Man Delivery for £29.99 (CURRENTLY UNAVAILABLE)

  • White glove home delivery service
  • Your order will arrive within 10-14 working days
  • The couriers will contact you to book in a delivery date that suits you
  • A 3-hour delivery slot will be provided
  • You will receive a call 30 minutes before delivery
  • Your order can be brought into any room of your choice
  • Shoe covers, and dust sheets are used by the drivers

*Applies to UK Mainland orders only

*Deliveries take place Monday – Friday only – see weekend deliveries for chargeable options

Tracking My Order

If you are wanting to track your order, please check your despatch email for the courier and tracking number and use the relevant link below (please note if your order is showing as deleted on Palletways, your order has been passed to Palletforce and you can message us on live chat for updates if needed):

Northern Ireland, Rep. of Ireland, Isle of Man, Channel and Scottish Islands

We’re more than happy to ship to offshore UK locations, unfortunately, there is an additional charge for this delivery service. Items include all pallet delivery items such as Smith Machines, Multigyms and weight sets. The rate table below shows the relevant fees for delivery.

Large Item Pallet Delivery 70kg+: Up to £94.99 | 7-10 Working Days

If you have any questions, our live chat will be available.


We aren’t currently able to offer an installation service with your delivery although all our products come with clear step by step assembly guides to help you through the process. We are more than happy to help and support you should you struggle with any elements of the assembly.

Missed Deliveries

Don't panic! If you’ve missed your delivery our couriers should’ve left a calling card. If they haven’t, get in touch with us and we’ll happily re-schedule your delivery in with the couriers for you.

VAT Exemption

All the prices listed on the website have got the VAT included. If you live in Jersey or the Channel Islands we are not able to take the VAT off the price before purchase.  All VAT can be claimed back after purchase, we will create an invoice and send the invoice to you through email to make claiming your VAT back as simple as possible.

Excluded Postcodes:

Please note the postcodes below are not included in Mainland UK and are subject to delivery charges:

BT, HS, IM, IV, KA, KW, ZE, PA20, PA42, PA41, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH41, PH42, PH43, PH44, PH49, PH50, TR22, TR21, TR23, TR24, TR25, JE

Specific Date or Timed Deliveries

If you need your order delivering on a specific date Monday – Friday please let us know and we will do whatever we can to schedule this in with the couriers as long as it’s available.

Unfortunately, we cannot offer timed deliveries right now.

Please visit our FAQ’s for any further information on delivery or get in touch with us.